For Gaming Trucks:
We require a 14 DAY notice of cancellation for a full refund of your deposit.
Because it is difficult to fill a canceled event without sufficient notice, appointments canceled without 14-day notice will not be eligible for a refund of your deposit.
If you need to cancel your party, please call or email us at least 14 days in advance. We can be reached at +1 (437) 775-6910 or via email at info@gamezoneevents.ca
For Party Equipment Rentals:
We understand that plans can change. Our policy is designed to be fair while ensuring we can continue to serve all our customers.
Weather-Related Cancellations:
If bad weather is expected (high winds, heavy rain, thunderstorms), you may cancel up to 6 hours before your event with no penalty. We’ll gladly reschedule or issue a full refund.
Other Cancellations:
For any non-weather-related cancellations, we require at least 48 hours’ notice before your scheduled event for a full refund of your deposit.
Late Cancellations:
Cancellations made with less than 48 hours’ notice (for non-weather reasons) may forfeit the deposit.
If you need to cancel your booking, please call or email us at least 14 days in advance. We can be reached at +1 (437) 775-6910 or via email at info@gamezoneevents.ca